Support

There are two ways to reach us: the feedback form inside the app, and email. Both go to a person.

Send feedback from the app#

1. Click your name at the bottom of the sidebar to open the account menu.
2. Click Feedback.
3. Choose what it is about: Problem, Feature request, Question or Feedback.
4. Write your message. It needs at least 10 characters.
5. Leave Attach the page I'm on ticked if the page matters. Untick it if not.
6. Click Send.

The form says it goes straight to the founder, and that we reply by email. You need to be signed in. On the public sample workspace the menu shows Sign up to send feedback instead.

Email#

Write to support@prefera.si. The account menu also has a Help item that opens an email to the same address.

What to include in a report#

A clear report gets a faster answer. Include:

• What you did, step by step, and what you expected to happen.
• What happened instead. Copy any message word for word. If it has a code, such as rate_limited or area_not_allowed, include the code.
• Where it happened. The brand name and the screen. If you use the feedback form, keep Attach the page I'm on ticked.
• When it happened, with your time zone.
• For a connection problem, which integration it is, such as WordPress or Google Search Console. Never send passwords, API keys or tokens.
• For a billing problem, the email on the account and the invoice date. Payments are handled by Dodo Payments, and receipts come from them.
• For an agent problem, which agent or app you use and the tool that failed.

Before you write#

Many problems have a short fix. Check FAQ and troubleshooting first. It covers flagged sentences, blocked publishing, DNS that does not verify, connection errors and limits.

For privacy requests, such as access, correction or deletion, see Data, privacy and security.