# Support

> How to reach Prefera support from the app or by email, and what to include so a problem can be fixed quickly.

Source: https://prefera.si/docs/account/support
Docs index for agents: https://prefera.si/llms.txt

There are two ways to reach us: the feedback form inside the app, and email. Both go to a person.

## Send feedback from the app

1. Click your name at the bottom of the sidebar to open the account menu.
2. Click **Feedback**.
3. Choose what it is about: **Problem**, **Feature request**, **Question** or **Feedback**.
4. Write your message. It needs at least 10 characters.
5. Leave **Attach the page I'm on** ticked if the page matters. Untick it if not.
6. Click **Send**.

The form says it goes straight to the founder, and that we reply by email. You need to be signed in. On the public sample workspace the menu shows **Sign up to send feedback** instead.

## Email

Write to support@prefera.si. The account menu also has a **Help** item that opens an email to the same address.

## What to include in a report

A clear report gets a faster answer. Include:

- **What you did**, step by step, and what you expected to happen.
- **What happened instead.** Copy any message word for word. If it has a code, such as `rate_limited` or `area_not_allowed`, include the code.
- **Where it happened.** The brand name and the screen. If you use the feedback form, keep **Attach the page I'm on** ticked.
- **When it happened**, with your time zone.
- **For a connection problem**, which integration it is, such as WordPress or Google Search Console. Never send passwords, API keys or tokens.
- **For a billing problem**, the email on the account and the invoice date. Payments are handled by Dodo Payments, and receipts come from them.
- **For an agent problem**, which agent or app you use and the tool that failed.

> [!WARNING]
> Never paste an API key, password or access token into a report. If you shared one by mistake, revoke it under **API & MCP** or in the integration's own settings, and create a new one.

## Before you write

Many problems have a short fix. Check [FAQ and troubleshooting](/docs/faq) first. It covers flagged sentences, blocked publishing, DNS that does not verify, connection errors and limits.

For privacy requests, such as access, correction or deletion, see [Data, privacy and security](/docs/account/privacy).