# FAQ and troubleshooting > Fixes for common problems in Prefera, including flagged sentences, blocked publishing, DNS that will not verify, connection errors and limits. Source: https://prefera.si/docs/faq Docs index for agents: https://prefera.si/llms.txt Find your problem below. If it is not here, see [Support](/docs/account/support). ## Drafts and facts ### Why are sentences in my draft flagged? A flagged sentence is a claim that no approved fact supports. Prefera marks it and shows a card with the reason. Nothing is guessed on your behalf. Read more in [Facts and the fact check](/docs/concepts/facts). For each flagged sentence you can: - **Add fact** adds the sentence to **Facts** as an approved fact, if it is true. - **Remove sentence** takes it out of the draft. - **Keep anyway** keeps it and records that you chose to. Prefera still shows it as unsupported. ### Why is publishing blocked? When claims are flagged, the publish area says **Resolve 3 flagged claims first** (with your own number). Deal with each flagged sentence as above, then publish. The message links to the first flag. If you would rather not review each one, there is a setting called **When a sentence has no approved fact behind it**. It has two choices: - **Ask me to review (recommended)** blocks publishing until you decide. - **Publish anyway.** Sentences about competitors without a source are removed first. You find the setting on the **Content plan** screen. See [Autopilot and approvals](/docs/autopilot). Other reasons publishing may not go through: - You are a **Viewer**. Viewers can't publish. Ask an owner to make you an **Editor**. See [Team, roles and client reports](/docs/account/team#roles). - The destination is not connected. See [Connect your site (CMS)](/docs/integrations/cms). - The connection was made by an agent with no publish permission. See `publish_required` below. ### Where do I fix a fact that is wrong? Open **Facts** in the sidebar. Approved facts are the only statements Prefera uses in content. Each fact has an actions menu there. See [Facts and the fact check](/docs/concepts/facts). ## Hosted blog and domains ### My hosted blog domain will not verify. What do I do? DNS can take a few minutes. While the dialog is open, Prefera checks again every minute. You can also click **Check again** any time. If it keeps failing, check that the record **Name**, **Type** and **Value** match the table exactly, that you added both the CNAME and the TXT record, and that you added them where your domain's DNS is managed. The step-by-step list and the messages you may see are in [If DNS is not verifying](/docs/hosted-blog#if-dns-is-not-verifying). The same applies to the custom domain for client reports. See [Custom domain for reports](/docs/account/team#custom-domain-for-reports). ### Why does the status say Needs attention? The last DNS check returned an error. The message appears under the DNS table. Fix what it says and click **Check again**. ## Connections ### An integration says Needs attention. How do I fix it? Open **Integrations** in the sidebar. The tile shows **Needs attention**. - **Google Search Console and Analytics:** click **Reconnect** and approve again. See [Google Search Console and GA4](/docs/integrations/google#if-it-stops-working). - **Reddit:** click **Reconnect Reddit**. - **Outreach mailbox:** the tile says "The last login failed. Open Manage and test again." See [Outreach mailbox](/docs/integrations/outreach-mailbox). - **Dev.to and Hashnode:** the tile shows the reason. Hashnode tokens are created under Account settings > Developer. See [Dev.to and Hashnode](/docs/integrations/syndication). - **A CMS:** open the connect dialog and click **Test connection**. See [Connect your site (CMS)](/docs/integrations/cms). ### Why can't I add another CMS connection? Each plan includes a number of CMS connections, and Prefera hosting counts as one. The connect dialog says how many your plan includes and links to **Upgrade**. See [Plans, add-ons and billing](/docs/account/plans). ## Limits and billing ### Why have my runs paused? Either you used the month's answers, or a payment failed. - **Month's answers used:** a red banner shows how many you used. Runs resume when the new period starts. Add **Extra AI answers** to continue sooner, or click **Lower schedule** to check less often. - **Payment failed:** a banner says your last payment didn't go through. Tracking continues for a short grace period, then pauses. An owner clicks **Update card**. See [Plans, add-ons and billing](/docs/account/plans#when-you-reach-a-limit). ### I can't add another question. Your plan sets how many questions a brand can have. The message says how many you have. Archive a question, give the brand a bigger share in **Tracking** settings, or check fewer questions daily so more fit. ### Why is the add-on switch disabled? Add-ons are for subscribers. On Free the **Add-ons** tab asks you to choose a plan first. Only the workspace owner can switch add-ons or buy credit top-ups. ### I removed an add-on or downgraded, but it is still on. That is expected. Removing an add-on and moving to a lower plan take effect at the end of the billing period. You keep what you paid for until then. The **Billing** tab shows the date. ### A plan change is blocked. You have more brands than the new plan covers. Remove brands in **All brands**, or pick a plan that covers them. Nothing is deleted for you. ## Team ### My teammate cannot accept the invite. - The link expires after 7 days. On the **Team** tab, click **Resend invite**. - The teammate must be signed in with the same email address you invited. If they are signed in with another email, the invite does not work. - Inviting teammates needs a paid plan. ### Why can't I change the team or billing? Only owners can change the team and billing. Other members can read the screen. Client viewers only see the client report. ## Agents and API These codes come back from agents and the REST API. The full list is in [Permissions, approvals and limits](/docs/agents/permissions#error-codes). ### What does rate_limited mean? Too many requests or changes in a short time. Wait the number of seconds in the message, then try again. Do not retry in a loop. An agent should tell you instead. ### What does area_not_allowed mean? The key or connected app is not allowed to use that part of Prefera. The reply lists the areas it can use. Change the areas under **API & MCP**. See [Permissions, approvals and limits](/docs/agents/permissions#areas). ### What does publish_required mean? The connection can write but not publish. Reconnect it and choose **Read, write and publish**, or do the step in the app. See [Connect an agent (MCP)](/docs/agents). ### What does pending_approval mean? This is not an error. The connection has **Ask me in Prefera first** on, so the publish step waits for you. Nothing has run yet. 1. Open **Approvals** in the sidebar. 2. Under **Waiting for you**, click **Approve** to run it once, as you, or **Deny** to drop it. Requests expire after 72 hours. Only owners and editors can decide. See [Ask me in Prefera first](/docs/agents/permissions#ask-me-in-prefera-first). ## Privacy ### How do I export or delete my data? See [Data, privacy and security](/docs/account/privacy).